What is the proper way to care for 3DD collars?
The ribbon/fabric used on some collars are somewhat delicate.
Therefore special care may be necessary.
Hand washing is the best way to ensure collars stay their
absolute best. Fill up the sink with warm soapy water and let soak for a couple
hours. Lightly sponge any soiled areas and than hang dry. Voila! All Clean.
For a sparkling clean, try washing collars on top rack of the
dishwasher, air dry only & NEVER use heat to dry.
Collars can also be placed in a washing machine, delicate
cycle only. The Dirty Dawgz like to place them in a pillowcase, tie it up with
not much room for the collars to move around and when done remove from
pillowcase and hang dry! Again…do not dry in the dryer. Air dry only please.
When adjusting the size, please be gentle, adjusting too
quickly may snag ribbon/fabric! Be gentle. There are “teeth” on the buckle to
ensure that the adjustment stays set.
What is the sizing for 3DD collars?
X-Small/Cat collars are ½” wide and fit approximate neck sizes
of 8"-12”.
Small collars are ¾” wide and fit approximate neck sizes of
11”-15”.
Small collars that are 1” wide fit approximate neck sizes of
11”-15”.
Medium collars are 1” wide and fit approximate neck sizes of
14”-22”.
Large collars are 1” wide and fit approximate neck sizes of
17”-27”.
X-Large collars are 1” wide and fit approximate neck sizes of
21”-35”
3DD standard leash length is 5-1/2’ long.
Since 3DD collars and leashes are all handmade, custom sizing
is available. Please let us know if you need a special length!
I want my pooch to be FAMOUS!!
No problem! Feel free to email us pictures of your best buddy
sportin’ 3DD’s cool & hip collars/leashes!
Please make sure to send the best quality picture possible and check
back to see their famous paws in our Waggin’ Tails section! Don’t forget to let
your friends and families know how famous your mutt REALLY is!
Send pictures to
lori@3dirtydawgz.com.
How long will it take for my order to arrive?
Since all collars and leashes are handmade with love it may
take a few days (generally 2-4 days) for
them to be made.
3DD ships through the
United States Postal Service. Smaller orders are shipped out First Class mail
and take approximately 3-7 days for ship time. Larger size orders are shipped
Priority Mail and takes approximately 2-3 days for arrival. Please note that
larger size orders have a longer lead-time and may take longer than a few days
to make. For an estimate on how long a larger order will take, please contact us for a better estimate.
International shipping will take quite some time. Each country
has a different time frame for when the order will arrive. Please allow up to
3-4 weeks to receive your order…of course shipping to most countries will not
take nearly that long!
Also please note that during holiday seasons (Christmas,
Halloween, Easter, St. Patrick’s day…etc.) order fulfillment may take slightly
longer than the above described time frames.
What is the return/exchange policy?
3DD is totally customer friendly! If you are not completely satisfied with
your purchase, you may return the item for a refund/exchange. However, shipping
will not be reimbursed if 3 Dirty Dawgz was not at fault.
Custom items are
non-refundable.
Where's my order?
To ensure that your order arrives in a timely manner, please make sure that
your mailing address is correct! The majority of customer complaints about not
receiving an order are in fact due to providing us with the incorrect mailing
address.
Since we can only rely on the address you have provided, any order
that needs to be reshipped (due to incorrect address), will incur additional
mailing fees!
How strong are 3DD collars?
Our collars are very well made, stitched multiple times near major stress
points, we use heavy duty metal hardware and very hard acetate clips on our side release
buckle collars.
Although stronger than most other dog collars, extra-large dogs
and heavy pullers may break such buckles when frozen and put under too much
pressure. If you think your dog and their activities may put exceptional strain
on the collar, try one of our silver or black metal buckles.
Also, please note that it is extremely
important to check your pet’s collar regularly for signs of wear and tear,
especially the buckle itself and the stress point areas.
Please make sure all martingale collars are
NOT left on your pet while you are not home! Any collar should not be left on a
crated dog.
Please take a moment to review our disclaimer.
I've received my order and the color is different than expected?
The problem with computer monitors is they are all set
differently. Some computers are bright, others are dark! If you have any question at all about a color
in a collar, don’t be shy! Contact us and we can give you a better description of
colors.
How do I adjust my new hip 3DD collar?
3DD ships all collars at the smallest adjustment setting soooo
if you have a problem with the collar being too small just slide the silver
metal adjuster away from the ring you attach the leash too. Voila!!! It fits.
Why hasn't my tag arrived?
Don’t bite the mailman!! All tags are shipped separate from your
3DD collar/leash order. They ship
directly from the tag maker. DaisyPop tags and Good Dog Tags may take up to 3
weeks to receive. Red Dingo tags are generally made and shipped within a week.
Do you donate to rescue groups and shelters?
Here at 3 Dirty Dawgz we adore pets. We donate quite often to
rescue groups and dogs in need. Although we cannot donate to each and every
cause we consistently donate our products as much as we can. We try to share
the wealth and limit our donation s to one collar per organization.
Bark at us if
your organization is interested in larger quantities of collars, we offer
special wholesale pricing.
